Responsibilities and Key Activities
1. Achieve the order bookings as per the monthly budgeted targets.
2. Generate enquiries from builders, architects, consultants etc.
3. Be well-versed with technicalities of complete product range.
4. Acquire complete details on competitors’ market and their strengths and weaknesses.
5. Responsible for collection of advances from the customers as per the terms and conditions.
6. Implement of procedures from enquiry stage to order booking in a systematic way.
7. Responsible for co-ordination and follow-up with factory on order input data, pricing, GADs, and other details.
8. Maintain harmonious relationship with the customers till handing over of the lifts.
9. Documentation of enquiries generated, order received, order lost and submit a report as a team.
10. Provide necessary help to installation personnel on collection of payments.
11. Co-ordinate with Finance Department on all issues relating to invoices.
12. Interact with the customers on continuous basis on the site readiness and document the same.
13. Appraise the Sales Manager on all activities and seek necessary help whenever required.
14. Organize for GAD through –
a. Regular follow-up on GAD
b. Submit the GAD to the customer and obtain approval
c. Collect payments against GAD
15. Submit T-forms on a weekly basis.
16. Assist the Installation Engineer during site inspection.
17. Collection of payment from customers through –
a. Raising invoice from Finance and submitting it
b. Determine the material despatched by M1 center.
c. Organize for collection, DRO, Bank guarantee/extension, deductions etc, through the Finance department.
18. Track the activities of the competitors through-
a. Keeping record of the competitors’ products
b. Obtaining technical details of the competitors’ products
c. Collect information from the lifts lost
d. Evolve strategies to penetrate the competitors’ stronghold.
19. Any other job assigned from time to time.
Skills, Education and Experience
Basic level of English, IT literate.
Basic level of commercial / technical training. Mastering customer contacts,
presentations and negotiations, closing deals, tendering process, after sales activities, basic knowledge of contractual and financial terms.
KONE Competences:Collaboration, Attention to procedures and guidelines, Customer Focus, Information Seeking, Persuasiveness,
Drive and persistence, Organising and prioritizing.
