Ca manager provisioning-i (sprint-srf)

Company

Ericsson

Location

All Locations

Category

Computer / Internet

Required education

Bachelor's Degree

Position Description:

· Maturity to lead a team of 40 resources

· Capability to be a role model

· Very Good Communications skills

· Should be able to work in multi tasking environments

· Should be a thinking person

· 8-10 years of practical experience in Provisioning/SDH/PDH/GSM/CDMA

· Clearly communicates results to immediate management and other stake holders

· Understanding about Telecom-Techniques and good understanding of technology

· Can deal with high workload/ stress and organizational constraints

· Flexibility und responsiveness in cooperation with colleagues and partners

· Good Communicating, Negotiating and Presenting Skills

· Applies creativity and judgment in development of reporting and right measurements within team to ensure benchmarking of all team members everyday in such a manner that measurement criteria should measure success with customer

· Negotiates effectively with stake holders to defend the interests of EGI

· ITIL Foundation Certificate (preferred)

· Ability to influence goals or processes.

· Provides process improvement inputs

Roles and Responsibilities:-

Ensure provisioning (migrations) of Ecckts as per timelines

Ensure provisioning (connect and disconnect) of Ecckts

Shall support & interact with Customers (including but not limited to RNAM) by planning, coordination, execution and control of various activities in reaching defined project goals & schedules
Forecast quarterly in advance the scope requirements; should have required proximity/ understanding of stakeholders' requirements

Should have clear understanding & perform formulation of project scope Definitions & Project Plans

Daily Project Coordination, Follow-ups & Tracking with various Stakeholders including LECs to ensure successful migrations as per targets set on monthly basis

Preparation of periodic project Tracker status reports & action planning for management review

Risks to be Highlighted in advance and Escalated/Mitigated as an where applicable or required

Prepare minutes of the Meetings and circulate to all after meetings

Ensure PMs of LECs provide right support for 100% success of migration and getting the ASR sent and FOC receive as per SLAs

To be the face of Sprint-SRF in meeting and discussions

· Plans work in the immediate time frame (daily through 3-6 month planning).

· Makes selection and disciplinary decisions.

· Uses professional expertise to integrate work and make operating decisions on

escalated issues

· Accountable for objectives where goals and operational processes are defined

· Recommends changes to department policies

· Interacts daily with subordinates and peer groups

· Seeks cooperation of others concerning specific projects or deadlines

· Primary duty is customary and regular supervision of 40 or more full-time employees.

· Ensure successful execution of following activities:-

Ø Perform functions of NRD DS1 and DS0 circuit migration based on FMS orders.

Ø Remotely cross connect WBDCS and NBDCS.

Ø Test DS1 and DS0 circuits using REACT 2001 remote test set.

Ø Troubleshoot testing issues towards resolution with LEC and/or switch technicians.

Ø Execute the Migration of live customer bearing facilities and circuits on Sprints Network.

Ø Require knowledge of DS3/OCN level grooms.

Ø Ensure team works on live traffic with out impact to customers on a daily basis in

high pressure situations.

Ø This position will require an understanding of all ticket coordination required to intrusively test and migrate live customer traffic.

Experience and Academic Qualification:-

· Bachelor's Degree or equivalent

· 8 to 10 years professional experience.

· Advanced knowledge in professional field; or advanced level in area of specialization and generalist knowledge of a broader functional area.

· Strong business acumen.

· Excellent customer management, interpersonal, presentation, written and oral communication skills.

· Proven track record of meeting objectives

Line Management

· To lead the team as one coherent unit and deliver as per SLAs.

· Management Reporting

· To ensure process adherence.

· To delegate within the team so as to utilize man power efficiently.

· To ensure that the team members get necessary trainings for new business requirements.

· To ensure right quality checks are in place to deliver as per customer expectations

· To ensure right performance measurements are in place to distinguish performers from non performers

· To ensure daily time booking by team and ensure overall billability and utilization is achieved as per targets

· To ensure governance model is implemented and followed diligently

· To ensure management reporting is in place and all required reports are correctly captured and circulated everyday

· To focus on non performers within the team and ensure their performance is improved

· To ensure time reporting is done as per guidelines for complete team.

· Interact with Customer's top level management as and when required