Description
Role Responsibility
Working within a busy team you will provide system administration and support for assigned applications and for application development projects, whilst also providing 1st line support for the clinical operations department.
Additional Responsibilities:
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Provide timely, high quality support for system users and proactively review the systems data to identify training needs or system issues. Capture user feedback on applications.
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Interface with users to collect study set up requirements and complete technical set-up of studies. Interface with IT to evaluate, resolve and communicate system-related issues impacting users, escalating high user impact issues to Application and Support Manager.
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Actively participate in Application User Groups and take part in writing and review of application training material.
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Participate in system testing by execution of test scripts
You will have a strong customer service background with excellent organizational skills and the ability to interact with staff at all levels within Icon. In addition, you will also require:
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Bachelor’s degree preferred or relevant experience to the position.
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An analytical mind and an interest in working with figures/numbers.
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Fluent in English. Excellent communication skills, both verbal and written enabling you to deal with queries in a timely manner.
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Ability to produce accurate work to tight deadlines within a pressurized environment
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Good technical knowledge of information systems and database applications.
