Role Summary/Purpose
Manage complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians, etc). Create an environment to achieve ultimate customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC products and the growth of the service contract base.
Essential Responsibilities
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development. Drives business results and manages customer relationships within area of responsibility Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization) Leads and cultivates a culture of GE Values and integrity. Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer. Proactively identifies customer needs and develops and implements customer specific solutions. Leads service delivery which continuously surpasses customer expectations. Leverage internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures. Drives change initiatives as required to improve efficiencies and execute on business commitments.
Qualifications/Requirements
At least 15 years of leadership experience in corporate world. Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit. Ability to develop and execute multiple priorities and approaches to meet objectives Exceptional interpersonal skills Willingness to travel 10% within your specified geographic region.
Desired Characteristics
MBA. Prior field sales or field service experience Proven leadership and ability to orchestrate resources and motivate teams Experience in managing a large P&L Strong business acumen An inclusive leader that builds a connection to the workforce through personal involvement and trust Proven ability to influence and drive change through exceptional written and verbal communication skills Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals Understanding of customer/marketplace and drivers that influence customer behavior Previous direct report management/leadership experience Ability to resolve complex issues within functional area and/or area of expertise Ability to develop and execute multiple priorities and approaches to meet objectives Direct customer relationship experience Proven ability to effectively communicate across a distributed workforce
