Fraud supervisor - All Locations

Job Description

To support the Fraud Manager, an experienced, skilled supervisor is required. They will need to take ownership of the end-to-end fraud process, both internally and via filed based staff. They will act as the senior liaison with the field staff and any external agencies. They will also manage fraud team members, across some Indian locations, providing training, support and acting as an escalation point for queries and complaints.

Job Specific Responsibilities

• Manage the fraud process on a day-to-day basis
• Provide training to the fraud team
• Act as the escalation point for all high-level queries and complaints
• Monitor staff performance against key indicators
• Provide mid year and year end feedback on performance
• Ensure the fraud process is being followed at all times by all members of the team
• Act as senior liaison with the field staff and external agencies
• Perform regular visits to the spoke locations/field to ensure they are performing as intended.
• Act as a senior concurrence for risk mitigation action, such as pursuit of fraud losses
• Ensure each of the spoke locations has adequate fraud cover, and that all processes are expanded to all locations
• Monitor and concur on all daily reviews ensuring no risk to Alliance. If risk is identified ensure the relevant documentation is prepared and escalated.
• Manage non-typical cases to mitigate losses
• Review all daily cases in RMW and select high risk accounts for full review.
• Monitor and concur on all daily reviews ensuring no risk to Alliance. If risk is identified ensure the relevant documentation is prepared and escalated.
• Disseminate latest scams, fraud trends and relevant Card Scheme data to fraud investigators and others as appropriate, to ensure the most up to date knowledge is available to all and assist in better detection of fraud. 
• Represent our department at industry forums, giving overviews of our work or formal presentations as necessary.
• Visit merchants to impart fraud education or carry out investigations.
• Assist in the interviewing process for the recruitment of new team members.
• Take on full responsibility for tasks in Managers Absence
• To contribute to maintaining annual fraud losses budget.

Candidate Requirements

·Extensive knowledge of fraud for the banking industry, preferably in acquiring or card issuing.

·A minimum of 8 years fraud experience is required

·Previous management experience of at least 5 years is required

·Knowledge of all relevant laws, regulations and restrictions in the Indian acquiring market

·Must be able to make sound judgement and decisions with available data.

·Must be confident and be willing to stand by decisions made, even in the face of resistance

·Excellent analytical skills, both quantitative and qualitative

·Strong communication skills, both verbal and written

·High level of proficiency with personal computers and the application of systems technology to enhance risk mitigation and decision-making

·Detail orientated.  Team player.  Aggressive. 

·Formal risk training or certification

·Relevant education/degree

·Knowledge of payment schemes and Card Scheme rules a plus

·Personal development and target driven.

·Highly motivated with a positive ‘can do’ attitude.

·Occasional weekend work and travel required