Programme assistant - All Locations

  Program Assistant    Basics Title: Program Assistant Job Stream: Human Resources Location: New Delhi, India Close Date: 25-Apr-2011 Background / General description: IFC s work force has grown by over 50 percent in the last 5 years. Today, 54 percent of our staff is in the field, up from 43 percent in FY 04. Following this strategy has enabled IFC to grow its business significantly. However, the rapid growth in the field has resulted in some challenges, including a clear need to further enhance the mobility policy, tools and support provided to staff relocating to different duty stations. Duties and Accountabilities: The Regional Mobility Assistant will assist newly recruited/current staff and their families to relocate into a new duty station within their region, through the duration of the assignment and as they leave in that duty station. The role will be full time for the duration of the pilot and will be funded centrally by CHR. The Regional Mobility Assistants will report to the Regional HR Head for Asia and the relevant Country Manager/Director. Be IFC's primary contact for relocating staff and their respective families in all aspects of their relocation to the Region. Manage the local vendor that provide relocation services, which include ensuring that staff and their families are in contact with a housing/school agent (as needed) and all contractual arrangements are in place. Survey the staff s experience post-settling-in. Connect staff with the right local resources in support of the move Work closely with the regional HR team, DC mobility team and country offices to ensure a smooth relocation process for the staff member Be familiar with various WBG mobility packages and know who to contact for 'expert' information Be familiar with relevant HR WBG Compensation and Benefits policies and act as liaison between field staff and IFC HR-HQ / the Regional HR Teams, the Country Office Administrators as well as the HR Service Center as appropriate Maintain regular contact with the other mobility assistants to share what's working/not working, seek ways to improve the process and make recommendations to the right stakeholders (HR team, local admin team, DC mobility support team) Develop the necessary tools and procedures related to relocations, settling-in, living and moving out of the duty station Develop a strong understanding of the local real estate market and neighborhoods to better advise staff with housing Establish and maintain relationships with pre-schools, childcare facilities and schools to advise staff on educational options available to employees and family members at post, and provide regular reports on staff satisfaction with schools. Provide information on international standard health care facilities, hospitals, pharmacies, as well as preventative care (primary care physicians, pediatricians, OBGYN, dentists, eye doctors, etc) Act as spouse/partner liaison for employment opportunities, spouse visas, language lessons and volunteerism Assist departing staff as necessary and assess their overall Extended Assignment experience Work with other international organizations to host social events, learning series and expatriate associations Work closely with the diplomatic protocol coordinator Develop a welcome guide for the Duty Station that staff may reference prior to arrival that contains the information listed above and any relevant information around settling-in. Develop and supervise the spouse network events Selection Criteria: The ideal candidate will have a Diploma with at least 5 years work experience in relevant position providing relocation and settling-in support to staff in a multi-national or international organization; Excellent organizational, administrative, and time management skills with proven ability to work promptly and efficiently under pressure and meet deadlines; Excellent skills and use of relevant computer software and IFC standard software applications (Word, Excel, PowerPoint, Lotus Notes); Excellent team player with outstanding interpersonal skills and the ability to work with people at all levels (inside and outside IFC) with demonstrated team spirit and responsiveness; Excellent attention to detail, including proof reading documents for accuracy and entering information accurately; Good judgment and tact when handling sensitive and confidential issues; Ability to work and think independently, analyze problems and identify appropriate solutions; Ability to work effectively in a team-oriented, multi-cultural environment; Strong written and verbal communication skills in English. Knowledge of any other language would be a plus. Only shortlisted candidates will be contacted.